You think a deposit automatically triggers the welcome bonus, but your balance shows no bonus and the free spins are missing — that is the exact frustration many players face. The most common cause is that the bonus was never activated in the cashier before the deposit, or the deposit did not meet the minimum requirement for the offer.
Welcome bonus and free spins not credited
After making a deposit, you expect the bonus and free spins to appear, but your balance stays unchanged and no free spins are visible in the bonus section. Here are the likely reasons: the bonus code was not entered or was mistyped, the deposit fell below the minimum amount for the offer, the bonus was not selected in the cashier before confirming the payment, the payment method used is excluded from bonus eligibility, or you already claimed a welcome bonus on this account.
- The bonus code was not entered or was mistyped.
- The deposit was below the minimum required for the offer.
- The bonus was not activated in the cashier before the deposit.
- The payment method used does not qualify for bonuses.
- A welcome bonus was already claimed on this account.
- Open the cashier and go to the bonus or promotions section.
- Look for an active bonus and note its name and requirements.
- If you have a bonus code, re-enter it exactly as provided, paying attention to case and characters.
- Make sure the deposit amount meets the minimum stated for the offer.
- Check that the payment method you used is eligible for bonuses.
- If the bonus is not listed, contact support and provide your deposit details.
- When you contact support, have your username, deposit amount and timestamp ready.
- Ask support to confirm whether the bonus can be added manually.
- If the bonus was already claimed, ask if another offer is available.
For quick access to your bonus history and account details, use the justcasino.gr.com login and check the bonus section after each deposit. This helps you see immediately whether a bonus is active or missing.
Contact support if you have followed these steps and the bonus is still not credited within a reasonable time after your deposit.
Deposit or withdrawal declined due to limits
You try to deposit or withdraw, but the system declines the transaction and shows a message about limits. Possible causes include: the amount is below the minimum deposit or withdrawal limit, the amount exceeds the maximum allowed per transaction, your account level has lower limits than you are trying to use, the payment method has its own limits that differ from the casino’s, or you have reached a daily or weekly limit.
- The amount is below the minimum allowed.
- The amount exceeds the maximum per transaction.
- Your account level sets lower limits.
- The payment method has separate limits.
- You have hit a daily or weekly limit.
- Check the cashier page for the minimum and maximum amounts allowed for your account.
- Adjust your amount to fall within the displayed range.
- If using a payment method, review its own limits in your account with that provider.
- Try a different payment method that may have different limits.
- If you have reached a daily limit, wait until the next day and try again.
- For withdrawals, ensure your account is fully verified before requesting.
- If the decline persists, note the exact error message.
- Contact support with the error message and the amount you attempted.
- Ask support to confirm the limits that apply to your account.
Contact support if you believe the limits are incorrect or if you need to request a limit increase that matches your account status.
Site or games not loading on a phone
You open the site on your phone browser, but pages load slowly, freeze, or games fail to start. Common causes are: a weak or unstable internet connection, an outdated browser version, too many open tabs or background apps consuming memory, cookies or cache causing conflicts, or the game provider requiring a feature your browser does not support.
- Weak or unstable internet connection.
- Outdated browser version.
- Too many open tabs or background apps.
- Corrupted cookies or cache.
- Browser missing a required feature.
- Switch to a stable Wi-Fi or mobile data connection.
- Close unnecessary tabs and background apps to free memory.
- Update your phone browser to the latest version available.
- Clear the browser cache and cookies, then reload the site.
- Try opening the site in a private or incognito window.
- If a specific game fails, try another game to see if the issue is game-specific.
- Restart your phone and try again.
- If the problem continues, note the game name and any error message.
- Contact support with your phone model, browser version and the issue details.
Reach out to support if the site or games consistently fail to load on your phone after trying these steps.
Identity verification (KYC) stuck or documents rejected
You submit your identity documents, but the verification status remains pending or your documents are rejected without clear explanation. Likely causes are: documents are blurry or unreadable, the document type is not accepted, the name on the document does not match your account details, the document is expired, or the file format or size is not supported.
- Blurry or unreadable documents.
- Document type not accepted.
- Name mismatch with account details.
- Expired document.
- Unsupported file format or size.
- Take new photos of your documents in good lighting, ensuring all text is clear.
- Use the exact document types requested, such as a passport or national ID.
- Make sure the name on the document matches your account name exactly.
- Check that the document is not expired.
- Save files in a common format like JPEG or PDF and keep the size within the allowed limit.
- Upload the documents again through the verification section of your account.
- If the status is still pending after a reasonable time, contact support.
- Provide your username and the email associated with your account.
- Ask support to confirm which document was rejected and why.
Contact support if your documents are rejected multiple times or if the verification remains stuck for an extended period.
Keeping your account details up to date and using the same name and payment methods consistently prevents most of these problems.