You see the login screen but after entering your details the page reloads without logging you in. The most common cause is a stored incorrect password in your browser’s autofill.
Welcome Bonus Not Credited After Registration
You registered and made a deposit but the bonus or free spins did not appear in your account.
- The bonus code was required at sign-up but not entered.
- The deposit amount did not meet the minimum for the offer.
- The payment method used is excluded from the promotion.
- The bonus is credited automatically after a delay, not instantly.
- The account was already used for a previous welcome offer.
- Log out and log back in using your correct credentials. Restart the browser if needed.
- Go to pointsbetlogin.com and review the promotion terms for any code requirement.
- Check the deposit history to confirm the transaction was completed.
- Verify the deposit amount matches the offer’s minimum, if stated.
- Wait a short period after the deposit, as some bonuses are added after a delay.
- Clear your browser cache and cookies, then open a new session.
- Try using a different supported payment method for a future deposit.
- Ensure you are using the same email and password as during registration.
- Check your bonus section in the account to see if the offer is pending.
- Look for a “Claim” button or notification on the promotions page.
- If the bonus still does not appear, take a screenshot of the deposit confirmation.
- Contact support with your username and the screenshot. They can manually credit the bonus if you meet the terms.
Contact support if the bonus is missing after completing all steps, providing your account details and the deposit transaction ID.
Account Locked After Multiple Failed Login Attempts
You see a message that your account is locked or that you have exceeded the allowed login attempts.
- The password was mistyped several times.
- Someone else tried to access your account.
- The account is temporarily blocked for security reasons.
- Your browser cache stored an old password that triggered wrong attempts.
- The account has not been verified yet, and login is restricted.
- Wait a certain period before trying again, as the lock is usually temporary.
- Use the “Forgot Password” link to reset your password to a new one.
- Clear your browser cache and cookies completely.
- Close the browser completely and start a fresh session.
- Check your email for any security notice or unlock instructions.
- Ensure you are using the correct email address associated with your account.
- Type the password manually instead of using autofill to avoid hidden errors.
- If you have a password manager, update it with the new password.
- Disable any VPN that might interfere with the login process.
- Try logging in from a different device or browser.
- If you suspect unauthorised access, enable two-factor authentication after unlocking.
- Contact support if you cannot unlock the account after resetting the password.
Contact support if the lock persists beyond a reasonable period, as they may need to manually reset the security restriction.
Identity Verification (KYC) Stuck or Documents Rejected
You uploaded your identification documents but the status shows “Pending” or “Rejected” without progress.
- The document photo is blurry, cropped, or has glare.
- The document type is not accepted (e.g., student ID instead of passport or driver license).
- The name on the document does not match the account registration name exactly.
- The document is expired or has missing edges.
- The lighting or background makes the details unreadable.
- Review the document requirements listed in your account settings.
- Ensure the document is a valid, unexpired government-issued ID.
- Take a new photo with good lighting, no shadows, and all four corners visible.
- Keep the document flat and avoid fingers covering any details.
- Upload the file in the accepted format and size as indicated.
- Use a scanner or a high-resolution camera instead of a quick snapshot.
- Check that your full legal name matches exactly – no nicknames or initials.
- If a proof of address is needed, ensure it is recent and shows your current address.
- Wait a reasonable period after resubmission, as verification is not instant.
- If rejected again, read the rejection reason provided in the notification.
- Correct the specific issue mentioned and re-upload the corrected document.
- Contact support if the verification remains stuck after multiple attempts; they can advise on acceptable documents.
Contact support if the status does not change after resubmitting correct documents, as they may need to manually review the files.
Deposit Left Your Bank but Not Showing on Your Casino Balance
The bank shows the transaction as completed, but your PointsBet account balance has not increased.
- The deposit method has a processing delay before appearing in the casino.
- The payment provider flagged the transaction for review.
- You deposited using a method that is not accepted for real-money play.
- The deposit was made to an incorrect account or currency.
- The casino requires additional verification before releasing the funds.
- Wait a short period, as some deposit methods are not instant.
- Refresh the casino page and check the transaction history in your account.
- Log out completely, clear the browser cache, and log back in.
- Verify that the deposit method is listed in the casino’s accepted payment options.
- Check if any pending verification is blocking the deposit from being credited.
- Ensure you selected the correct currency for your account.
- Look for an email or notification from the casino about the deposit.
- Compare the transaction reference number from the bank with any record in the casino.
- If a third-party e-wallet was used, confirm the transfer was completed from that side.
- Try making a smaller deposit with a different method to see if it works.
- Take screenshots of the bank statement showing the deduction and the casino account history.
- Contact support with the proof of payment; they can trace the missing funds.
Contact support if the money does not appear after the normal processing period, providing the bank transaction ID and your account username.
To prevent most of these issues, always clear your browser cache before logging in, double-check your password, and keep your personal documents ready and up to date.